Yes, paying on time – yes, terms and conditions, yes people in call-centres are often limited in their responses BUT in my case I’d paid only 6 or 7 days late, the supervisor had the freedom to waive this fine because I’d never ever been late before and the rep I spoke to had the freedom to pass me to a supervisor but he chose to be unhelpful.

Bad customer servcie is just bad business even if you think you have some paperwork (like term and conditions) that say it’s okay. There are just too many people that think this way. The senior people at Three Australia must agree with this to some extent by giving the supervisors discretion to act appropriately and waive first time fines for good customers – I was just unlucky enough to speak to someone who didn’t understand.

I’m voting with my feet and you are too if you choose not to even talk to me (without obligation) about your new website SEO.

Expressing my opinion here, on my own blog, about ethics that seem to erode over time may seem like a “trantrum” to you but when you’re actively looking for an SEO I recommend you look for an Ethical SEO Professional. There are lots of short cuts in SEO that can get you banned by Google (and other search engines) you want one that either… (i) not take “black-hat SEO” risks with your investment OR (ii) tell you all the upside and downside and let you choose whether or not to take “black-hat SEO risks”

I know my ethical SEO approach works for clients (and me) and I’m confident you found this website via the Search Engines, I’ll check my stats tomorrow as there’s a lag in Google Analytics.

Thanks again,

Ben

Ethical SEO Professional (white-hat SEO)

First I would like to say that front line call centre personnel are required as oart of their job to adher to the company’s business processes so they cannot credit a late fee.

Ben: This does not excuse the rude behaviour from the get-go

Second, your payment was late.

Third, it is your responsibility to read the terms and conditions and meet those terms and conditions including paying on time.

See below

Finally, it reads like you did not respect the individuals you were talking to as people, and that you consider yourself to be better than them.

With the greatest repect did you actually read all the above? It is very hard not to look better than the call centre in this case because Avie was rude from the start, Sharon couldn’t spell her name and Carmen was completely in the dark.

As for being a top line SEO professional, I am developing a new web service and will be needing the services of a topline SEO professional in 2010. I will not use your services because it seems you are into tantrums and running people down. My business is about building people up.

See below about the SEO, but seems you’ve missed the recommendations I made for customer service and empowering front-line call centre staff