It sounds like a the big end is gone

Oh well, back to scrubbing my hands.

In my case at least, the press-buttons-magic recommended on the “printer outlaw” website succeeded to get my printer working again, i.e. resetting the cleaning counter in software worked and the printer printed again right away.

It was only later that I decided to make sure that this trick did not backfire (since it is equivalent in a way to mending a fuse with a bit of aluminium foil – the underlying problem may eventually burn down your house). So, somewhat later, I cleaned the waste-ink pads and went into purdah for days afterwards due to black hands. The software counter is set to a safe margin: the printer stops working much sooner than waste-ink starts spilling into it; but I doubted that the safety margin was such that I could wait for the counter to reach 64000 again.

From the sound of it, you never managed to sort out the reset of the counter, or your model had a different problem than mine (an MFC620CN).

M.

Yes, paying on time – yes, terms and conditions, yes people in call-centres are often limited in their responses BUT in my case I’d paid only 6 or 7 days late, the supervisor had the freedom to waive this fine because I’d never ever been late before and the rep I spoke to had the freedom to pass me to a supervisor but he chose to be unhelpful.

Bad customer servcie is just bad business even if you think you have some paperwork (like term and conditions) that say it’s okay. There are just too many people that think this way. The senior people at Three Australia must agree with this to some extent by giving the supervisors discretion to act appropriately and waive first time fines for good customers – I was just unlucky enough to speak to someone who didn’t understand.

I’m voting with my feet and you are too if you choose not to even talk to me (without obligation) about your new website SEO.

Expressing my opinion here, on my own blog, about ethics that seem to erode over time may seem like a “trantrum” to you but when you’re actively looking for an SEO I recommend you look for an Ethical SEO Professional. There are lots of short cuts in SEO that can get you banned by Google (and other search engines) you want one that either… (i) not take “black-hat SEO” risks with your investment OR (ii) tell you all the upside and downside and let you choose whether or not to take “black-hat SEO risks”

I know my ethical SEO approach works for clients (and me) and I’m confident you found this website via the Search Engines, I’ll check my stats tomorrow as there’s a lag in Google Analytics.

Thanks again,

Ben

Ethical SEO Professional (white-hat SEO)

First I would like to say that front line call centre personnel are required as oart of their job to adher to the company’s business processes so they cannot credit a late fee.

Ben: This does not excuse the rude behaviour from the get-go

Second, your payment was late.

Third, it is your responsibility to read the terms and conditions and meet those terms and conditions including paying on time.

See below

Finally, it reads like you did not respect the individuals you were talking to as people, and that you consider yourself to be better than them.

With the greatest repect did you actually read all the above? It is very hard not to look better than the call centre in this case because Avie was rude from the start, Sharon couldn’t spell her name and Carmen was completely in the dark.

As for being a top line SEO professional, I am developing a new web service and will be needing the services of a topline SEO professional in 2010. I will not use your services because it seems you are into tantrums and running people down. My business is about building people up.

See below about the SEO, but seems you’ve missed the recommendations I made for customer service and empowering front-line call centre staff

I also managed 110 sit-ups they seemed harder this time, perhaps going at a slow pace to start with took a toll… but I managed it with the whole OMG crew shouting encouragement… I can’t quite remember what was said because I was in the zone but I do recall much of it based on the fact my wife was due to go into labour anytime soon and the pain of 100 sit-ups is nothing compared to what she faced

I know that one too… http://www.droa.com/ are the equivalent in the domain name world…. the paperwork they send looks pretty official. I actually got one of these for a .org domain telling me to urgently renew because it was expiring in 18 months time. Oh really

I’ve been warning clients about them for years.

When it comes to trademarks and patent applications (especially the later) one would be well advised to get a legally trained ‘agent’ of some sort to do the leg work for/with you. My application was not smooth and if it was not for legal help I may have given up the fight. For me, working alongside an IP lawyer gave me a good understanding of the IP system, and showed me that this kind of help was valuable.

Also, I have received very similar letters regarding domain name renewal. The letters claim to be from a company that has some control over the renewal of the domain, but offcourse are just a scam.